Personally, I haven't noticed any downtime today on our linodes in Dallas and Atlanta. I don't know. I get the complaint about lack of communication, on the other hand, though, I'd rather have them working to solve the problem than sitting and updating a blog.
Was it a dumb move to push the update to multiple data centers in the middle of the day? Maybe, but then, without knowing all the details of how and why it as done, that's a big assumption to jump to.
Linode is still, hands-down, the best hosting provider I've ever used (and yes, I had a slicehost account for a long time), so I'll give them a pass on this one. Sometimes problems just happen.
It's not unreasonable to be shocked at a upgrade in the middle of the business day for the majority of their customers.
Every significant online business I've worked with does deployments and upgrades off-peak, without exception. In fact one prefers to do production changes on Friday evenings so that the technical staff has the entire weekend to come in and resolve any problems that arise before the following Monday morning peak.
Oh, no, I didn't mean to imply that. I don't think anyone here is being unreasonable. I just meant that I've had enough awesome from Linode that I'm willing to give them a pass on this one. Everyone screws up now and then. :)
Was it a dumb move to push the update to multiple data centers in the middle of the day? Maybe, but then, without knowing all the details of how and why it as done, that's a big assumption to jump to.
Linode is still, hands-down, the best hosting provider I've ever used (and yes, I had a slicehost account for a long time), so I'll give them a pass on this one. Sometimes problems just happen.