Thanks. That's good feedback. We are working hard on the upgrades, but I have been way too slow :(
I do observe that there seems to be a price floor phenomena; for any customer, any price below $x is largely equivalent; they will go for the best thing they can get for $x, so providing a better product helps, but lowering the price below $x doesn't change the equation for that customer. Of course, $x is different for each person, so lowering your price does get you customers who had a lower value for $x.
I've already lost most of the customers that had a value for $x that was greater than what they were paying me at this point; I'm not losing customers nearly as quickly as I predicted. Right now, if I screw something up, of course, I lose the effected customers; I mean, it's really dramatic. You always lose some customers when you screw something up, but I lose way more now than when my prices were lower than the credible competition. But other than that, things have largely stabilized.
I should note that I'm a hobbyist/enthusiast type of customer; if you're losing business on price grounds, I can definitely see where a price cut would help.
(Also, it doesn't help that the wiki is crufty and out of date, and boot menu, last time I rebooted, was still on CentOS 5.)
> I should note that I'm a hobbyist/enthusiast type of customer; if you're losing business on price grounds, I can definitely see where a price cut would help.
I think similar principles govern business spending, only $x for them is usually higher. I have a couple of business co-lo customers who have been customers for like half a decade; some of them are still using the hardware they came in on. They could save a lot of money by upgrading hardware (and thus reducing their footprint) or even moving to "the cloud" at this point, because while co-locating modern hardware is cheaper than "The Cloud" - co-locating ancient hardware is not.
The idea is that it works for them, so they aren't going to fuck with it. I'd bet money, though, that if I fucked something up and caused them a serious outage, they'd be gone pretty quick.
>(Also, it doesn't help that the wiki is crufty and out of date, and boot menu, last time I rebooted, was still on CentOS 5.)
I just want to acknowledge those problems. We only have vague plans for the wiki, but we're actively working on upgrading the rescue image and the hypervisor (which, I imagine, is the part of the boot menu you are complaining about.) - these changes will probably not be implemented until our switchover to the new ganeti-based system, but... that should be soonish.
I do observe that there seems to be a price floor phenomena; for any customer, any price below $x is largely equivalent; they will go for the best thing they can get for $x, so providing a better product helps, but lowering the price below $x doesn't change the equation for that customer. Of course, $x is different for each person, so lowering your price does get you customers who had a lower value for $x.
I've already lost most of the customers that had a value for $x that was greater than what they were paying me at this point; I'm not losing customers nearly as quickly as I predicted. Right now, if I screw something up, of course, I lose the effected customers; I mean, it's really dramatic. You always lose some customers when you screw something up, but I lose way more now than when my prices were lower than the credible competition. But other than that, things have largely stabilized.