You can still have sympathy for people learning hard lessons.
If you tell a kid "tie your shoes, honey," and he just takes off running, he could well face plant. If he does, you can still feel sympathy for him, and you can still be comforting. But you should also say, "Well, this is why keeping your shoes tied is a good idea."
Nobody's born knowing that delivering user value is the key to business sustainability, and there's a lot in American culture that teaches other lessons. If I judge by the people getting on the Zynga short bus, a lot of their employees are pretty young. Hopefully this is where they learn something about picking employers.
I picked an obvious example that made it clear what I am talking about.
Nobody knows everything. We all have lessons to learn. We all die with many lessons unlearned. Refusing to have sympathy for suffering just because the cause of the suffering is obvious to you is bad for everybody. Yourself included.
If you tell a kid "tie your shoes, honey," and he just takes off running, he could well face plant. If he does, you can still feel sympathy for him, and you can still be comforting. But you should also say, "Well, this is why keeping your shoes tied is a good idea."
Nobody's born knowing that delivering user value is the key to business sustainability, and there's a lot in American culture that teaches other lessons. If I judge by the people getting on the Zynga short bus, a lot of their employees are pretty young. Hopefully this is where they learn something about picking employers.