It's hilariously apropos that employees are maximizing their revenue by solving a problem... that their employer created by maximizing its revenue (and underfunding support)

Isn't modern big tech always saying that employees should shut up and focus on the numbers / delighting users?

With corporatism and capitalism, m

maximizing revenue != maximizing benefit for customer and/or society

Corporations' business model have not being long term sustainable, most of them have being off setting the hidden cost to environment, tax payers and general public for quite sometimes. Not event sure they can actually delighting users and make money at the same time.

> Not event sure they can actually delighting users and make money at the same time.

Of course they can, they just have to settle for single-digit $billion yearly profits instead of double or triple-digit ones. Unacceptable!

The optimistic view is that they will decide to capture this market and just let people pay a fee for a human review of their account.

The problem is they have zero incentive to make for-fee service to be any better than the free service. What are you gonna do, turn to somebody else for the same service?