This is a clever hack to solve the problem. It’s essentially an underground market for customer support, converting company employees into clandestine customer service reps. Better than nothing, but think about how silly that sounds.
Tech companies know customer support doesn’t scale and they don’t have a strong enough incentive to hire customer service people. Automating away these “cost centers” of labor is largely why tech companies have grown to have the highest market caps in the world.
Until we address this incentive issue, tech companies are going to keep eliminating jobs that require lots of manual labor through automation. Or the free market will solve it for the highest bidder.
It’s not clever at all. It doesn’t solve the core issue, which is identity / ownership verification. You’re conflating clever with “something I’d find personally useful”.
It’s clever in that it potentially helps with the problem of “I’ve been banned and there’s no customer support to help me” by incentivizing employees to perform contractually dubious customer support.
The problem you’re talking about is a different one. I’m not claiming that any of these problems are being solved entirely nor ideally with this clever hack.
My point is that hacks like these are symptoms of a larger problem in incentives for tech companies. We’ve exchanged humans being paid to help humans for a few tech companies that rule our lives via automated decisions.
Tech companies know customer support doesn’t scale and they don’t have a strong enough incentive to hire customer service people. Automating away these “cost centers” of labor is largely why tech companies have grown to have the highest market caps in the world.
Until we address this incentive issue, tech companies are going to keep eliminating jobs that require lots of manual labor through automation. Or the free market will solve it for the highest bidder.