It'll vary by service. For food, most people simply want to eat, and food is relatively cheap. Restaurants don't mind giving away free food when they mess up and customers may not mind getting free food. The CS bar is very low and it's way better than having a refund on record.
Something like clothes retail may not be able to do this. The customer wants specific clothes, and any ol' accessory won't suffice for a frustrated customer. A tailor may be much more efficient for a much longer time as AI overlords take over.
>For better or for worse it's the end of customer service as we know it.
in all fairness, CS has fallen off a cliff for the exact reasons you highlight. Companies have wanted to automate/cheaify CS for decades at this point, so I'm not surprised this is one of the first industries AI is gaining mass adoption in.
The general pattern is probably that automated customer service has improved. But, if that automated service can't solve the problem, it's almost impossible in many cases to reach a knowledgeable human who is empowered to depart from a script.
Something like clothes retail may not be able to do this. The customer wants specific clothes, and any ol' accessory won't suffice for a frustrated customer. A tailor may be much more efficient for a much longer time as AI overlords take over.
>For better or for worse it's the end of customer service as we know it.
in all fairness, CS has fallen off a cliff for the exact reasons you highlight. Companies have wanted to automate/cheaify CS for decades at this point, so I'm not surprised this is one of the first industries AI is gaining mass adoption in.