I don't know if it's FUD, but it's true. It happened to a person I know, and in her case, the resolution was "ask around until a friend of a friend of a friend of a friend works at Google".
She literally had to ask her friend, who asked me, I asked one of my friends to ask one of his friends who works at Google to put in an internal ticket. It was thankfully resolved quickly (she lost access to all her work materials), but the process is insane.
Indeed, I only consider myself tangentially in the tech world, but I do have access to a private facebook group with many old co-workers and sometimes this sort of request will go out to current FB or Googlers. Inevitably some will complain that it's inappropriate and should go through official channels and others will point out that this back channel is often the only real resolution.
She literally had to ask her friend, who asked me, I asked one of my friends to ask one of his friends who works at Google to put in an internal ticket. It was thankfully resolved quickly (she lost access to all her work materials), but the process is insane.
Use your own domain with Fastmail. Yesterday.