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Seems you got pretty much every single detail of this wrong.

> You used Upwork as your credit card processor.

No, he used Upwork as his agent for selling freelance work. Upwork in turn used whatever credit card processor they used; perhaps their bank, I don't know.

> Then the processor told you that your customer was basically using a stolen credit card.

No: Then Upwork's credit card processor told Upwork that Upwork's customer was basically using a stolen credit card.

> It’s completely reasonable for Upwork to take these funds back from you.

No: It’s completely reasonable for Upwork to take these funds back from Upwork's customer, "Robin".

> And it’s completely reasonable for you to call “Robin” and demand he pay you back directly.

No.



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