I think this post makes complete sense, and not sure why there is a fuss about the ellipses of all things.
However, I do think that the one email address is a better solution IF there is routing logic on the company end that gets the right emails to the right people and allows individual employees to have individual email conversations with customers from their single work account. I'm not imagining a shared company Gmail account -- I'm imagining a conversation between Victoria and Victor all intermediated through contact@example.com.
However, I do think that the one email address is a better solution IF there is routing logic on the company end that gets the right emails to the right people and allows individual employees to have individual email conversations with customers from their single work account. I'm not imagining a shared company Gmail account -- I'm imagining a conversation between Victoria and Victor all intermediated through contact@example.com.