Where are you getting $1000 from? He says 3 figure so it's in the hundreds, I'm assuming lower. Everyone has there point where they'd be fine burning the bridge. To me the ability to get a place quickly with an app from anywhere has a good amount of value, but I'd have trouble putting an exact price on it.
I disagree. I've been both a host and customer for many years, and in general I've found the customer service to be good or even very good for resolving issues either as a host or as a customer.
In fact, many 'scare' articles about airbnb puzzle me, because it seem seems that the problems could have been avoided if the guest had read the reviews and/or booked with a superhost (or other host with a history of good reviews).
Having said that, I do think it's insane that the reviews are no longer listed in chronological order (or at least with the option to view them in chronological order).
But how can I trust that the reviews are good if, as this article talks about, people are hesitant to post anything but good reviews for fear of receiving a retaliatory review?
Uhm, that sounds even worse: so your bad review won't show up until a host responds, so they can simply decide not to, and your bad review never shows up.
No, because there's a fixed time limit to submit a review, afterwhich the review is posted irregardless. Hey, I guess airbnb put more than 10 seconds of thought into the design of the process, what do you know.
You act like people’s real names and contact information are not exchanged. AirBnb has no quality enforcement mechanism to protect your privacy, the quality of your stay, or the resulting fallout from a conflict.
The mechanism for preventing most bad stays is called the reputation system, which is based on reviews. As for exchanging real names, do you think the system would be improved if all participants were completely anonymous? There's a reason a hotel knows your real name and contact information as well. You sound like a troll.
One screw up isn't going to keep me away, as I've had mostly good experiences with Airbnb.
Is it worth a one time screw up of $200 for my years of positive experiences? For me, yes.
If the ratio of positive to negative experiences starts going down, I'll be finding other ways to vacation.
Likewise, if a grocer messes up once, but I've been going to them for years without issue, I'm going to let it go. If it starts happening more often? I'll look for other ways to get my groceries.
(Side note: I've been booking more hotels recently. But that has to do with cost and convenience mostly, not false listings or false cleaning fees or anything else like that).
From a consumer that's fine - you've got your scammed money back (and they do not have the evidence that the payment was valid), and creating a new account is easy enough.
Because they control a huge part of the market, and the cost of accepting the fraud is often lower than the cost of losing access to that part of the market.
