It's not just IT issues (the IT crashes down not that often, don't let the media fool you!). It's massive staffing issues. There are way too few people employed at the public service desks, and it's easier to hide this by blaming IT. This was the case years ago, and it still is.
The lack of staff is especially a problem as the employees have to be trained in a lot of different areas of law and procedures (because the Bürgerbüros/KVR are quite generic and offer all different kinds of services), so you can't just shift employees around... and Munich has the added problem of extremely high living costs combined with extremely low, un-competitive pay.
> It's massive staffing issues. There are way too few people employed at the public service desks, and it's easier to hide this by blaming IT. This was the case years ago, and it still is.
Thank you for confirming my suspicions, fellow Munich-dweller.
While the mayor's office even publicly admit that the staffing situation is atrocious, they probably can't resist to pass at least some of the blame.
There's the huge issue in Munich that the city cannot pay much more than has been agreed upon country-wide, it's all according to TVL. So in a city as expensive as Munich and with such a low unemployment rate, why would anyone start working for the city and not just choose a company? That's even more difficult for IT and other academic personnel.
Back in the days there was the saying that if you had a training/education that is useful in the private sector you 'd be either a moron or an hopeless idealist if you worked for the public sector - no matter if for the city, the Stadtwerke (utility company), firefighters, cops... only the cops and teachers get a "Münchenzuschlag" to compensate for higher cost of living. Then again it isn't nearly enough to fill the difference.
The lack of staff is especially a problem as the employees have to be trained in a lot of different areas of law and procedures (because the Bürgerbüros/KVR are quite generic and offer all different kinds of services), so you can't just shift employees around... and Munich has the added problem of extremely high living costs combined with extremely low, un-competitive pay.